Personal shopper services have become increasingly popular in the last few years, as they provide a comfortable luxury shopping experience without the troubles of waiting lists and going to the official fashion brands’ stores. But, how does the personal shopper service work?

Next, we will show you the way our services work at The Personal Shopper Agency, so you can understand them better and take the next step to a comfortable and efficient way to buy luxury products. Read on and find out why we’re the best personal shopper service in Europe!

1. First contact and agreements
2. Shopping
3. Authenticity examination process
4. Shipment to your location

First contact and agreements

Everything begins when you contact The Personal Shopper Agency, you can fill out a form with your basic data and we contact you back to begin the process, or you can communicate through any of our social media channels. Our representatives will explain the services thoroughly and answer all the questions you may have. This way the communication is clear from the beginning and we can provide a better service for you.

After all the doubts have been cleared and you know enough about how our services work, then you can ask for the luxury products you want to purchase. If you’re looking for advice on luxury products, our representatives will offer you guidance and help you pick what you need. At this stage you can set your own timeframe expectations and we can give you a certainty on how long it would take to perform the whole service.

Once an agreement has been made, and you have decided if you want to hire our personal shopper service for short or long-term, we will send you a contract with all the details. Once you review it and sign it, the representative will assign the shopping service to one of our 500+ personal shoppers in Europe and keep you updated.

Shopping

The representative keeps in constant communication with the personal shopper to coordinate the shopping date and time, and also shares the specific details about the product you want to buy; such as sizes, colors, models, and other specifications, to ensure that we buy what you need.

The personal shopper goes to the right luxury brand store and asks for the product, they select the exact combination you desire and then proceed to pay using our company card that has been previously loaded with the funds.

During the shopping service, the personal shopper is in communication with the representative to let them know of every little detail. In case the product is not available at said store, the representative assigns the shopping service to another personal shopper in another city, or it indicates the current personal shopper to visit other stores in their city, if any.

Once the product has been bought, the personal shopper returns home with it and prepares the que shipping process to our headquarters. This entails taking pictures of every single item that comes with the product, filling a form with all the details, packing the product in a box and including the invoices and authentication documents. The personal shopper coordinates with the shipping company to pick up the package at their home and ship it to our headquarters.

Authenticity examination process

When the product reaches our headquarters, our experts begin the checking and examination of the product. First of all we make sure that it is indeed the requested item, and then we certify the authenticity of the luxury product. Although we only buy from official stores, we also perform this check to be able to guarantee 100% genuineness to our clients, offering peace of mind and a trustworthy service.

Our experts review every detail, such as the construction, the stitching, colors, skins, materials, hardware, engravings, printings, date stamps. Everything that needs to be checked to give the seal of approval of a genuine luxury product.

Shipment to your location

Once the product has been examined and certified as authentic, we prepare the shipment to your location. The package is assembled with the product in its original box, alongside the authentication documents; such as invoices, payment ticket, proof of bank statement, etc. We take precautions on adding padding and all the necessary protection to the package, so the product remains intact while traveling to your location.

We work with recognized shipping companies, such as DHL, FedEx and UPS, as they offer shipping insurance for highly valuable products, this way your luxury items can be safe while getting to your destination. We always include the shipping insurance for the products we purchase in our personal shopper service.

Finally, it only takes waiting for the shipping company to deliver the product to your doorstep or office, everything is tailored to your preferences!

Now that you know more about our personal shopper service, you can take the first step towards a more positive and gratifying shopping experience, without waiting lists or leaving your home.

The Personal Shopper Agency is at your service. Contact us today and begin now!